At Lumi, we are committed to delivering your order safely and conveniently anywhere across Pakistan. We carefully process every order and work with reliable courier services to ensure your products reach you in good condition.
1. Shipping Availability
We currently offer delivery across Pakistan.
Orders are delivered to the address provided by the customer during checkout. Please make sure your name, phone number, city, and complete delivery address are accurate before placing your order.
2. Shipping Charges
🚚 Free Shipping Across Pakistan
We currently offer free standard delivery on orders across Pakistan.
There are no additional standard shipping charges at checkout unless specifically mentioned for a particular product or promotional offer.
3. Order Processing
Once your order is placed, our team will process and prepare it for dispatch.
Orders are generally processed within 1–2 business days.
You may receive a confirmation call or message from our team or courier to verify your order and delivery details, especially for Cash on Delivery orders.
4. Delivery Time
After your order has been dispatched, the estimated delivery time is generally:
- Major Cities: 2–4 business days
- Other Cities & Areas: 3–6 business days
- Remote Areas: Delivery may take additional time depending on courier coverage and location.
Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, address verification, or other circumstances beyond our control.
5. Cash on Delivery
We offer Cash on Delivery (COD) for eligible orders across Pakistan.
With COD, you can pay the courier in cash when your order is delivered.
Please keep the required amount ready at the time of delivery to avoid unnecessary delays.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided through the available courier service.
You can use your tracking information to check the current status of your shipment.
If you have not received tracking information or need help tracking your order, please contact our customer support team.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts if you are unavailable.
Please make sure your provided phone number is active and reachable so the courier can contact you regarding your delivery.
If an order cannot be delivered because of an incorrect address, unreachable phone number, or repeated failed delivery attempts, the order may be returned to us.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address.
Luminara will not be responsible for delivery delays caused by incorrect, incomplete, or inaccurate information provided at checkout.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
9. Delayed Deliveries
Although we work with reliable courier partners, some delays may occur due to:
- Weather conditions
- Public holidays
- Courier operational issues
- Remote-area delivery
- Incorrect or incomplete addresses
- High-volume shopping periods
- Unforeseen circumstances
We appreciate your patience in such situations.
10. Damaged or Incorrect Orders
Please inspect your package when you receive it.
If you receive a damaged, incorrect, or incomplete order, please contact our customer support team as soon as possible with your order number and clear photos/videos of the package and product.
We will review the issue and assist you according to our return and exchange policy.
We’re here to help. Whether you have a question about our products, need help placing an order, or simply want to know more about LUMINARA, our team is always happy to assist.
📱 WhatsApp / Call: 0318 8844715
📧 Email: lumipk.com@gmail.com
Feel free to reach out to us anytime. Your satisfaction is our priority.
